MA Mannan, Bhola: A complaint has been filed alleging that the entire salary of a customer was transferred to another account after his bank account at state-owned Rupali Bank was hacked in Daulatkhan Upazila of Bhola. The bank authorities have started an investigation based on the customer’s written complaint.According to bank sources, Golam Mawla, a lecturer in Bangla of Hajipur Kamil Madrasah, has a Teachers’ Savings Account with the Bank. When he went to the bank on March 2 to withdraw his salary, he found no money in his account. Having reviewed the account statement, Branch Manager Nesar Uddin said that Tk 26,760 was deposited on February 10 as his salary for January 2026. Later, on February 15, Tk 5,000 was transferred through the Bangladesh Electronic Funds Transfer Network (BEFTN). Afterwards, Tk 21,500 was sent to the same agent banking account of Pubali Bank in Gopalganj, leaving the account balance at zero.He said, “After receiving the complaint, the matter was reported to the IT department of Rupali Bank head office. Later, on March 8, an IT expert team from Dhaka came and conducted an investigation.”According to the preliminary observation of the IT department, the transactions were made using the customer’s mobile banking app, and SMS notifications were sent to his phone during each transaction. The investigation team also claimed that video call verification was done to confirm the transactions.The investigation further revealed that the money was transferred to a Pubali Bank agent banking account in Gopalganj owned by Brishti Ghosh. When contacted, she said, “Money regularly comes into my account and is withdrawn shortly after, but I do not know anything about this matter.”Bank officials said that fraudsters are collecting customers’ personal information through phishing links, call merging, screen sharing, fake offer messages, and QR code scams. In many cases, clicking on suspicious links sent through social media allows fraudsters to take control of the victim’s mobile phone, which is then used to access banking information and transfer money.Victim Golam Mawla claimed that he never used any mobile banking app and usually withdraws his salary through cheque. He also alleged that when he went to Daulatkhan Police Station to file a General Diary, police did not accept it and advised him to resolve the matter through the bank.